MARTA.
Quick--how does an endocrinologist check someone's thyroid? Putting their hands around the neck from behind is the best way and then feeling around on the front (palpating).
Holy Batman! May be, and when the good doctor did so, Marta grabbed the doctor's wrists. That attractive, calm, well-put-together woman you just saw? She's as likely to live with Domestic Violence as the patient everyone hates to see coming. Or to have survived crime victimization, natural disasters and medical crises that made her think she might die or lose her mind.
What did the physician do? Call the police? Recognize an instinctual response to something that happened to her and pass her to mental health for treatment? Fire the patient from the practice? Put a big warning in her EHR?
Nope. The doctor allowed the woman to relax her hands, apologize, accepted responsibility for startling her, asked if describing what she was going to do next would be helpful, sat with the patient a moment before asking for permission to examine from the front.
The patient rated the visit as five-star experience because "the doctor treated me like a real person and understood what happened. I trust the people here."
Change the frame, change your skills--and see what happens.
Yeah, you need TIC training. Shift happens.
Supports MDs, PAs, NPs, RNS, and allied health professionals.
